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What is the Blackboard Connect service?
The Blackboard Connect service allows authorized civic leaders to create and rapidly disseminate time sensitive messages to every telephone number stored in the notification database.
How does the service work?
Authorized officials compose and record a voice and text message.
What types of messages will be sent using the service?
Any message regarding the safety or welfare of our community would be disseminated using the Blackboard Connect service.
Does the Blackboard Connect service replace other systems that have been used to provide time-sensitive information to residents?
This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.
Is my telephone number included in the notification database?
It is our intention and hope that every residence and commercial facility in our community be included in the notification database.
May I use a cell phone as my notification database listing?
Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.
What precautions are being taken to protect personal information?
Blackboard Connect takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party.
Will there be a way to positively identify incoming calls that are made by the city using the system?
The caller-ID number for calls generated by the Blackboard Connect service will be: (XXX)-XXX-XXXX. In addition, every message will begin with the same standard announcement:
Will the Blackboard Connect service work if I have a call screening system on my phone?
There are several varieties of call screening devices that use differing protocols for screening.
If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations.
If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.
My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
Yes. The area code does not impact whether or not a call is made.
How does the Blackboard Connect system respond to busy signals or no-answer situations?
For busy signals, the call will be repeated several times in an attempt to reach you.
I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
Yes. Please contact us at (XXX)-XXX-XXXX to change the phone number in our notification database.
I was not able to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.
I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
Repeating or looping of messages happens when the system detects excessive noise in the background.
Results 1-16 of 16

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