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While the call taker is asking you these questions, they are also entering the information into the computer aided dispatch (CAD) system, which allows another dispatcher to instantly process the call and send help.
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911 is an emergency telephone number that will connect a caller to a trained professional who can quickly dispatch the police, emergency medical personnel and/or the Fire Department.
You should call 911 for any emergency.
911 is to be used only in situations of immediate threat to life and/or property that requires immediate response from Police, Fire or Emergency Medical Services (EMS) requiring immediate response.
An emergency might include, but is not limited to:
911 is not to be used for cases such as:
Please use the non-emergency number 219-663-2131. You will receive the service you want and not hamper 911 operations for true emergencies.
A highly trained, professional 911 telecommunication dispatcher will answer your call to 911.
Depending on the nature of the call, you will be asked to answer a series of questions. Please listen carefully and answer all questions! The telecommunication dispatchers are trained to ask certain questions for certain incidents. Even though some questions may seem petty, they are very important questions used to provide the highest level of public safety response. Please do not hang up until you are told to do so.