What questions will be asked?
  • Where - Where is the incident taking place? Where is the patient? Where are you?
  • What - What are you reporting? What kind of illness or injury? 
  • Who - Who is involved in the incident? Who needs an ambulance? Who are you? 
  • When - When did this happen? Is it in progress? 
  • Weapons - Does anyone involved have access to any weapons? 
  • Callback - What telephone number can you be reached at if we need to call you back? 

While the call taker is asking you these questions, they are also entering the information into the computer aided dispatch (CAD) system, which allows another dispatcher to instantly process the call and send help.

Show All Answers

1. What is 911?
2. When should I call 911?
3. What is an emergency?
4. When shouldn't I call 911?
5. What happens when I call 911?
6. What questions will be asked?